Frequently Asked Questions
Here you’ll find a collection of our most frequently asked questions, along with some helpful answers. We hope that you can find the answer to your query here, if not please don’t hesitate to contact us.
How long is the handling time?
We ship within 3 working days, usually faster.
Do you ship to my country?
We ship all over the world for actual shipping cost.
How long time will it take for my order to come?
We ship all over the world for actual shipping and packaging cost, or less if more products are purchased. Please contact us for any discount.
Actual shipping times will vary, but usually within a week for Europe and 2-3 weeks for the rest of the world. We will always provide proof of postage, and will work with the shipping company in case any shipment is lost for a quick resolution.
How much will it cost to ship my order?
Postage and packaging costs depend on the weight of your order and is determined by AnPost in Ireland. As a general guideling one cream pot will cost between €6.50 and €8.50, depending on where in the world you are.
We will always give discounts for multiples and an extra jar will only cost an extra €1. Please contact us for discounts!
Can I return the product if I don’t like it?
You are welcome to return any product within a month of purchase. It is very important to us that you are happy as our customer. If you have any questions, or are unhappy for whatever reason – Please contact us!
There is a reason we have outstanding feedback (please see our testimonials page). We will do our very best to answer, or sort any problem.